Return & Refund Policy

At Raíces Monarca, each candle is handcrafted and individually decorated with care. Due to the handmade and fragile nature of our products, all sales are final and we do not accept returns. This policy helps prevent damage that may occur when fragile items are shipped back to us.

Damaged Items & Shipping Damage

We carefully inspect and package every candle before shipment. However, we understand that damage can occasionally occur during transit.

If your order arrives damaged, please contact Raíces Monarca within 48 hours of the package being marked as delivered by the shipping carrier.

To submit a damage claim, please provide:

• Your order number
• A brief description of the damage
• Clear photos of the damaged item
• Clear photos of the shipping box and packaging

Please keep the damaged item and all original packaging until your claim has been reviewed, as we may request additional photos or information.

Once your claim has been reviewed, Raíces Monarca may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

Damage reported more than 48 hours after the package is marked as delivered may not be eligible for a replacement, exchange, or refund. However, we understand that exceptional circumstances can occur, and requests submitted after the 48-hour period may be reviewed on a case-by-case basis at the discretion of Raíces Monarca.

Exchanges

Because our candles are handmade and produced in small batches, we do not offer exchanges for changes of mind, color preferences, or other personal preferences.

If there is an issue with your order, please contact us. Exchange requests and other exceptions may be considered on a case-by-case basis.

Handmade Variations

Each Raíces Monarca candle is handmade and individually decorated. Slight variations in color, texture, shape, and decorative details are natural and expected. These variations are part of the handmade character of each piece and are not considered defects or damage.

Incorrect or Defective Items

If you receive the wrong item or believe your candle has a defect unrelated to normal handmade variations, please contact us within 48 hours of delivery with your order number and photos of the item.

After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with members of your household, neighbors, and the shipping carrier.

If you are still unable to locate your package, please contact us so we can review the situation with you. Resolution of lost or missing package claims will depend on the circumstances and information provided by the shipping carrier.

For questions or concerns regarding your order, please contact:

Raíces Monarca
Email: mayraicesmonarca@gmail.com

Raíces Monarca reserves the right to review refund, replacement, and exchange requests on a case-by-case basis. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.