Shipping Policy

At Raíces Monarca, each candle is handcrafted and carefully packaged to help ensure it arrives safely. Please review our shipping policy before placing your order.

Processing Times

Orders are typically processed and prepared for shipment within 3–5 business days after the order is placed.

Because our candles are handmade and individually decorated, processing times may vary during product launches, holidays, high-volume periods, or for made-to-order items.

Business days do not include weekends or holidays.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery address. Any available shipping options and estimated transit times will be shown before you complete your purchase.

Estimated Delivery

Once your order has shipped, delivery times will depend on the shipping method and carrier selected.

Any delivery dates or transit times provided at checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside of our control may affect delivery.

Processing time is separate from carrier transit time.

Tracking

When tracking is available, you will receive shipping confirmation and tracking information once your order has been shipped.

Please allow time for the carrier to scan and update your tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact Raíces Monarca as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Raíces Monarca is not responsible for orders that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be shipped again.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows an unexpected delay or your package appears to be lost, please contact us and we will do our best to assist you with the carrier. However, Raíces Monarca cannot guarantee carrier delivery dates or be held responsible for delays caused by the shipping carrier.

Damaged Orders

Our candles are delicate, handcrafted products and are carefully packaged for shipping. If your order arrives damaged, please contact Raíces Monarca within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping box and packaging

• A brief description of the damage

Please keep the damaged item and all original packaging until your claim has been reviewed.

Eligible shipping-damage claims may be resolved through a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

Claims submitted more than 48 hours after the carrier's recorded delivery time may not qualify as shipping-damage claims because we may be unable to verify when or how the damage occurred. We may still review the situation on a case-by-case basis.

For additional information regarding damaged items, exchanges, and refunds, please review our Return & Refund Policy.

Returned Packages

If a package is returned to Raíces Monarca because of an incorrect or incomplete address, refusal of delivery, or another issue outside of our control, we will contact you regarding available options.

Additional shipping charges may be required to resend the order.

If you have any questions about your order or shipping, please contact Raíces Monarca through the contact information provided on our website.

We appreciate your patience and understanding as we carefully prepare and package each handcrafted order.

Raíces Monarca